现场服务工程师Field Service Engineer

About the job:

o Responsible for executing maintenance and minor repairs on standard products at customer site
o Investigate and resolve technical problems on standard products at customer site
o Preparation of the service job to execute / resolve at the shortest possible time
o Follow up on actions and promises made to customers
o Write service report on site and get it signed by the customer
o Update service execution IT system with relevant information
o Report unsafe practices, incidents and work for continuous improvement
o Capture Installed Base on site and communicate sales opportunities to sales organization
o Proactive recommendation to customers for purchase of spares
o Execute service in our Service Centres if required

Knowledge & Skills:

1.      Marine Engineering background with good hands-on electrical and mechanical technical skills. (Degree in Electrical Marine Engineering and/or with a sailing experience as Electrical Officer also acceptable.)

2.      It is preferred if you have worked for minimum 3 years as a Marine Engineer;

3.      It is preferred if you have knowledge about high speed separator, especially have wide insight on mechanism, control systems and component.

4.      Fluent in both oral and written English is preferred.

5.      Experience in coordination and planning of a mobile work force.

Attitude:

6.      Flexible can do and will do attitude.

7.      Service minded and customer oriented.

8.      Independent and situational

9.      Able to display high levels of trust, reliability and most importantly, confidentiality.

10.   Target oriented, ability to meet deadlines and work under pressure.

11.   Familiar with the most common Microsoft products

12.   Willing to travel within China frequently.