Business Support Advisor/商务支持（可接受应届生）

Responsibilities:

1. Customer Data Management:

- Create and maintain accurate customer records in the database.

- Ensure that customer information is up-to-date and complete.

- Handle customer inquiries related to account information and updates.

2. Offer Management:

- Collaborate with business development teams to insert offer in the internal system？

- Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing:

- Manage and update contract, ensuring accuracy and completeness.？

- Receive and process customer orders, ensuring accuracy and completeness.

- Coordinate with relevant departments to fulfill orders in a timely manner.

- Update customers on order status and expected delivery dates.

4. Invoicing:

- Generate and issue invoices to customers based on sales orders or service agreements.

- Verify the accuracy of invoice details, including pricing and quantities.

- Handle invoice-related inquiries and discrepancies.

5. Payment Processing:

- Monitor and track customer payments.

- Coordinate with the finance department to ensure timely and accurate payment processing.

- Address payment-related inquiries and issues.

6. Timesheet Management:

- Remind technical staff to submit accurate and timely timesheets for each project.

- Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication:

- Communicate with customers to provide information about products, services, and order status.

- Respond to customer inquiries and resolve issues promptly and professionally.

- Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution:

- Identify and address customer concerns, working collaboratively with other departments as needed.

- Investigate and resolve billing discrepancies or disputes.

- Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation:

- Ensure compliance with company policies and procedures in customer interactions.

- Maintain accurate and organized records of customer communications, transactions, and invoices.